M3 Playbook > Phase 2: Selection
Phase 2: Selection
Objective
Conduct due diligence to identify and select the provider based on requirements and initial target end state.
Recommended Actions
Program Management
2.1
Select Provider for Engagement
Objective
Agencies identify path (Centralized Service, Marketplace, Alternative), review capabilities, confirm fitResponsible Party
sharedInputs
- Scope of Services
- Business Capabilities
- Target State Concept of Operations
- Business Needs Workbook
- Acquisition Strategy
- Quality Assurance Surveillance Plan (QASP)
Outputs
- Business Needs Workbook
- Implementation Approach/Schedule
- Cost Estimates
- Investment Action Plan (if applicable)
- Provider Assessment Report (Federal Only)
- Provider Agreement (IAA, if Federal )
- Request for Proposal (RFP) (Commercial Only)
2.2
Update Life Cycle Cost Estimate (LCCE)
Objective
Update modernization Life Cycle Cost Estimate using Phase 1 and provider cost estimates to inform budget planning.Responsible Party
customerInputs
- Life Cycle Cost Estimate (LCCE)
- Business Capabilities
- Target State Concept of Operations
- Target State Systems Environment
- Cost Estimates from Provider
- Scope of Services
Outputs
- Life Cycle Cost Estimate (LCCE)
- Status Reports/Dashboards
2.3
Monitor and Control Program Execution
Objective
Monitor and report on program progress.Responsible Party
customerInputs
- Program Charter
- Program Management Plan
- Initial Master Schedule
- Independent Verification & Validation (IV&V) Plan
- Resource Management Plan
- Governance Plan
- Acquisition Strategy
Outputs
- Acquisition Strategy
- Initial Master Schedule
- Resource Management Plan
- Program Management Plan
- Independent Verification & Validation (IV&V) Plan
- Status Reports/Dashboards
2.4
Maintain and Execute Risk Processes
Objective
Execute risk management processes to identify and mitigate risks and issues throughout the migration.Responsible Party
customerInputs
Outputs
Workforce, Organization, and Stakeholders
2.5
Design Workforce Outreach
Objective
Develop strategy to engage workforce and understand any dependencies.Responsible Party
customerInputs
- Stakeholder Analysis
- Workforce Assessment
- Target State Concept of Operations
- Scope of Services
- Change Management Plan
Outputs
- Workforce Design Strategy
- Status Reports/Dashboards
2.6
Solidify Change Management Plan
Objective
Update Plan for Change Management and deliver communications to engage stakeholders prior to the implementation.Responsible Party
customerInputs
- Workforce Strategy
- Change Readiness Assessment
- Change Management Plan
- Communications Plan
Outputs
- Change Readiness Assessment
- Change Management Plan
- Communications Plan
- Status Reports/Dashboards
Technology
2.7
Conduct Initial Data Cleansing Activities
Objective
Cleanse data based on Data Quality Assessment Results and agreed to quality metrics.Responsible Party
customerInputs
- Data Cleansing Plan
- Data Quality Assessment Results
Outputs
- Data Cleansing Plan
- Data Cleansing Scripts
- Status Reports/Dashboards
2.8
Develop a Decommission Plan
Objective
Develop a plan to retire legacy system.Responsible Party
sharedInputs
Outputs
- Decommission Plan
Process and Service Delivery
2.9
Understand As-Is Business Processes
Objective
Validate as-is processes to understand current state environment, challenges, opportunities for improvement/standardization.Responsible Party
customerInputs
- Current Process Documentation
Outputs
- Business Process Reengineering Strategy
- Validated As-Is Process Maps
- Status Reports/Dashboards
Phase 3 Readiness Indicators
Readiness Indicators are best practices and may vary by implementation size, scale, and scope. They are not required to advance through to the next phase, but have been identified by agencies as increasing the likelihood of success particularly on larger, more complex modernization efforts.
- Stakeholder Communications Delivered
- Initial Master Schedule Updated
- Life Cycle Cost Estimate
- Data Cleansing Commenced
- Business Needs Workbook
- Mitigation Plans for Major Risks/Issues
- Provider Selected and Agreement in Place
- Workforce Plan Ready for Execution
Phase 2 Examples:
M3 Examples MAX PagePhase 2 Documentation
The following documentation is typically developed during Phase 2. Agencies purchasing only transaction processing services will identify activities and examples for their project using the Services Tailoring Guide.
- Acquisition Strategy
- Business Needs Workbook
- Business Process Reengineering Strategy
- Change Management Plan
- Change Readiness Assessment
- Communications Plan
- Cost Estimates
- Data Cleansing Plan
- Data Cleansing Scripts
- Decommission Plan
- Governance Plan
- Implementation Approach/Schedule
- Independent Verification and Validation (IV&V) Plan
- Initial Master Schedule
- Life Cycle Cost Estimate (LCCE)
- M3 Risk Assessment Tool
- Program Management Plan
- Provider Agreement
- Provider Assessment Report (Federal Only)
- Request for Proposal (RFP) (Commercial Only)
- Resource Management Plan
- Risk Management Plan
- Risks, Actions, Issues, and Decisions (RAID) Log
- Stakeholder Analysis
- Status Reports/Dashboards
- Target State Concept of Operations
- Validated As-Is Process Maps
- Workforce Design Strategy
